All items carry our 30-Day Money Back Guarantee. If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original packaging within 30 days of purchase for refund of the purchase price (excluding delivery charges).

For faulty items, please contact our office, between 9:00am and 5:00pm Monday – Friday (AEST), on either info@redearthmarket.com.au or +61 3 8764 0403 before returning any goods.

We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect.

In this case please call +61 3 8764 0403 or email info@redearthmarket.com.au prior to sending goods back.

Some products are not eligible for return such as clothing (due to safe covid practices) or personalised items. 

Conditions:

  • No refunds or exchanges will be offered for products that have had tags removed, have been used or washed.
  • No refunds or exchanges will be offered on products where the packaging has been damaged.
  • Red Earth Market is not responsible for the freight costs in returning the items to our warehouse, except where the goods are deemed faulty in which case Red Earth Market will cover any postage costs. Please call +61 3 8764 0403 or email info@redearthmarket.com.au prior to sending goods back.
  • No refunds will be offered for freight costs where the goods are returned but are not deemed faulty. In these cases, only the costs of the goods will be refunded.  Refunds in full are only processed if items are returned within 30 days of purchase, otherwise a 30% re-stocking fee applies.
  • Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card. Items for return should be kept in a smoke-free & clean environment as returns will be refused on items that are returned smelling of tobacco smoke or any other odour.
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